Zahrat Al Sahra Metal & Scrap TR LLC (“we,” “us,” or “our”) is committed to protecting the privacy of individuals who interact with our website and services. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with applicable UAE data protection laws and international best practices.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
1. Information We Collect
We may collect the following types of information:
- Contact Information: Name, phone number, email address, and company name when submitted via our contact or inquiry forms
- Business Information: Type of scrap or waste material, volume, location, and nature of your inquiry
- Technical Data: IP address, browser type, device type, pages visited, and time spent on the website (collected via cookies and analytics tools)
- Communication Records: Email correspondence, WhatsApp messages, or phone inquiry records for service follow-up
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries, quotation requests, or service questions
- To provide, manage, and improve our scrap trading and waste management services
- To send relevant service updates, offers, or newsletters (with your consent)
- To analyze website usage and improve user experience
- To comply with UAE legal and regulatory obligations
- To protect the Company’s rights, property, and security
3. Legal Basis for Processing
We process your personal data on the following legal grounds:
- Your consent when submitting forms or subscribing to communications
- Fulfillment of a contract or pre-contractual inquiry
- Compliance with legal obligations under UAE law
- Our legitimate business interests in operating and improving our services
4. Cookies & Tracking
Our website uses cookies — small text files stored on your device — to enhance your browsing experience and collect analytical data. Types of cookies we may use include:
- Essential Cookies: Necessary for the website to function properly
- Analytics Cookies: Help us understand how visitors interact with the site (e.g., Google Analytics)
- Preference Cookies: Remember your language or region settings
You can disable cookies through your browser settings. Note that disabling cookies may affect some website functionality.
5. Sharing of Information
We do not sell or rent your data. We may share information only in the following limited circumstances:
- With trusted service providers (e.g., web hosting, email services) under confidentiality agreements
- With government or regulatory authorities when required by UAE law
- In connection with a business merger, acquisition, or asset transfer (with prior notice)
- With your explicit written consent
6. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable UAE laws. Inquiry and contact records are typically retained for up to 3 years from the date of collection, unless a longer period is required for legal or contractual reasons.
7. Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, disclosure, alteration, or destruction. However, no digital transmission or storage system is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data (subject to legal obligations)
- Withdraw your consent to marketing communications at any time
- Lodge a complaint with the relevant UAE data protection authority
9. Children’s Privacy
Our website and services are intended for businesses and adult individuals. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has submitted data to us, please contact us immediately.
10. Contact for Privacy Requests
Zahrat Al Sahra Metal & Scrap TR LLC Al Sajaa Industrial Area, Sharjah, UAE Website: zahratal.com